Help

To enter Cute Baby SA please complete the simple 2 step process.

Step 1: Complete the entry form. Upload your baby’s details, their cutest photo, and tell us what makes them so adorable.

Step 2: Register an account. You now have access to our exciting new dashboard.

Voila! Your baby is entered into the next month’s competition.

Cute Baby SA will contact you via email and SMS on day one of the competition with instructions on how to vote and other important details.

Cute baby SA is open to babies aged between 0 – 36 months.

Please read our rules before entering.

No. Unfortunately you can’t enter your little one in the Cute Baby competition if your child is 3 years or over.

You can enter your cutie patootie into Cute Kid! Please visit www.cutekid.co.za to see when these competition are being held. Cute Kid is open for children from 3 – 9 years old.

You may enter up to 4 babies as one entry and all must be members of the same family (siblings). They are all required to be between the ages of 0 – 36 months.

Yes, absolutely! We encourage that siblings take part on one entry rather than multiple entries. This is a voting competition after all and it’s much more cost effective to do so.

All entrants are required to be aged between 0 and 36 months. Please upload an image with all siblings in the one photo.

In the name field, please include the names in this format. Example: Jack and Jill

No. You are not able to take part again.

No person or persons sharing the same residential address may win more than one (1) prize valued at R1,000 or greater in a six-month period. This six-month exclusion period includes our Voter’s Prize (if applicable) and applies to all our competitions, namely: Cute Baby SA, Cute Kid SA, Cute Pet SA, Super Cute SA and Cute Couple SA.)

Although checks are carried out by the promoter to ensure that previous winners are not actively taking part during this exclusion period, an entry belonging to a previous winner can be removed and/or disqualified at any stage of the competition.

Cute Baby SA gives away R20,000 at the end of each monthly competition. There are cash prizes for the Top 3 winners plus a Voters Prize for one lucky registered voter.

Cute Baby’s monthly competition winners are determined by the number of votes each baby receives.

First place gets R10,000 in cash. Second place wins R5,000 in cash. Third place receives R3,000 in cash. One registered voter walks away with a R2,000 cash prize.

Note: Cash prizes will be paid into South African bank accounts only. Proof of your identity and the validity of your bank account are required before the release of any cash prize. Terms and Conditions apply. 

Cute Baby SA offers the following voting methods :

    1.) SMS 
    2.) Credit card
    3.) Zapper
    4.) PayPal
    5.) Free votes
    6.) Bonus codes

For further information on how to vote using any of these methods please select the relevant tab.

There are 3 options to vote via Premium Rate SMS Services; 

I. Send unique voting ID to 42037 for 5 votes (Cost R2.00/ R0.40 per vote) 
Example:     SMS ba200300 to 42037

II. Send unique voting ID to 38636 for 40 votes (Cost R10.00/ R0.25 per vote) 
Example:     SMS ba200300 to 38636

III. Send unique voting ID to 42033 for 150 votes (Cost R30.00/ R0.20 per vote) 
Example:     SMS ba200300 to 42033

Please note: The 3 short-codes used to vote via SMS in Cute Baby SA, i.e., 42037, 38636, and 42033 are managed by our short-code provider. 

When you vote via 42037, 38636, and 42033, your mobile network provider will charge you accordingly, then deliver confirmation to our short-code provider. Cute Baby SA then sends you a “thank-you” SMS confirming receipt of your votes.

Free and bundled SMS do not apply. Errors will be billed and cannot be reversed. Do not include any extra characters, words or phrases. Please ensure you get bill payer's permission. SMS voting available subject to your mobile phone settings, contract limits and monthly limits may apply. The promoters support and encourage responsible voting.

SMS voting is not available on FNB Connect.

There are 3 options to vote via credit card.

Find the baby you wish to vote for and navigate to their unique link. In the vote box click on Purchase Votes -> Credit Card. 

Select which one of the following vote bundle options:

I. R50 vote bundle option for 250 votes (Cost R50.00/ R0.20 per vote) 

II. R200 vote bundle option for 1,250 votes (Cost R200.00/ R0.16 per vote) 

III. R500 vote bundle option for 5,000 votes (Cost R500.00/ R0.10 per vote) 

Credit card payments are processed securely via Peach Payments. 

You will not receive an SMS notification for successful credit card votes. Parents are able to check and monitor all votes received via the dashboard.

There are 3 options to vote via Zapper.

Make sure you have downloaded the Zapper app to your mobile phone. Click here to download the Zapper app. You will also need to add a bank card to the app.

Find the baby you wish to vote for and navigate to their unique link. In the vote box click on Purchase Votes > Zapper 

Select which one of the following vote bundle options:

I. R50 vote bundle option for 250 votes (Cost R50.00/ R0.20 per vote) 

II. R250 vote bundle option for 1,250 votes (Cost R200.00/ R0.16 per vote) 

III. R500 vote bundle option for 5,000 votes (Cost R500.00/ R0.10 per vote) 

You will not receive an SMS notification for successful Zapper votes. Parents are able to check and monitor all votes received via the dashboard.

There are 3 options to vote via PayPal.

Find the baby you wish to vote for and navigate to their unique link. In the vote box click on Purchase Votes > PayPal.

Select which one of the following vote bundle options:

I. USD3.99 vote bundle option for 250 votes (Cost USD 3.99/ USD 0.02 per vote) 

II. USD12.99 vote bundle option for 1,250 votes (Cost USD 12.99/ USD 0.01 per vote) 

III. USD34.99 vote bundle option for 5,000 votes (Cost USD 34.99/ USD 0.01 per vote) 

Please note: PayPal transactions are conducted in US Dollars. We recommend you check the USD/ZAR exchange rate to ascertain what you will be charged in South African Rands (ZAR)

You will not receive an SMS notification for successful PayPal votes. Parents are able to check and monitor all votes received via the dashboard.

To access your 10 FREE daily votes, ensure you sign-in to your Cute Baby SA account. You will need to activate your mobile number via an OTP if you haven't already done so.  Select the baby you wish to vote for and navigate to their unique link. In the 'Vote' box click on Free Votes. Then click on 'Vote Now'.

10 FREE daily votes will be applied to your selected entrant. Please note that the 10 FREE daily votes expire at midnight each night. 

Parents can also invite friends, family, and colleagues to vote daily for free. Voting is open to anyone, anywhere. They don’t have to enter the competition or even know the baby to cast a vote for the baby they feel is the cutest of them all. However, they will need to create an account first and follow the procedure described above to access their 10 FREE daily votes.

From time to time Cute Baby SA sends out free Bonus Codes which can be applied on the Cute Baby SA for FREE votes. 

To redeem a Cute Baby SA Bonus Code:

Register or login to the site. Go to baby you wish to vote for, select 'VOTE' then 'REDEEM BONUS' ;

Paste or type the Bonus Code (as it appears, check spelling) into the empty field click 'APPLY' . The free votes will be automatically assigned to your selected baby.

Bonus Codes are available for limited periods only and are based on, one (1) per registered user, and a maximum of ten (10) per particpating baby. Pay attention to the expire date of the Bonus Code as these can sometimes be used on conjunction with a Bonus Day.

Bonus Codes will appear on the website homepage.

Yes! You can vote for your own baby as many times as you wish, using not more than 2 registered accounts.

Keep in mind though that the point is not how many votes you cast for your own baby, but to share the experience with others.

Remember that there are free votes available for all account users, so the more time you spend spreading the message to friends, family, and colleagues, the more votes your baby is likely to receive. So, rather focus on getting your baby's profile out there via email, WhatsApp, and social media, etc.

Cute Baby SA supports and encourages responsible voting.

Cute Baby SA has a number of systems in place to expose voter fraud. If your intention is to create a number of verified accounts and vote for your entry then please be aware that your entry will be flagged and removed from the competition.

Yes, you can! Simply register or login to see how many votes you have and who has voted for you. You are also able to download a full voting report via your dashboard.

I am receiving an ‘Oops entrant is not recognised’ SMS reply after voting.

If you have received an SMS response message from us with the following message ‘ Oops, We didn’t recognise the entrant you are voting for or you are voting incorrectly. Please refer to cutify.co.za. Errors will be billed.’ then you are voting in the incorrect format.

I. Send unique voting ID to 42037 for 5 votes (Cost R2.00/ R0.40 per vote) 
Example:     SMS ba200300 to 42037

II. Send unique voting ID to 38636 for 40 votes (Cost R10.00/ R0.25 per vote) 
Example:     SMS ba200300 to 38636

III. Send unique voting ID to 42033 for 150 votes (Cost R30.00/ R0.20 per vote) 
Example:     SMS ba200300 to 42033

Some common problems that result in error messages include:

Including a space(s) first then unique voting ID (sometimes this happens when you copy and paste);

Including other extra characters, words or phrases.

Using a unique voting ID that is not valid in our competition.

It’s not obvious when viewing your mobile phone screen that you have included spaces inadvertently so please try start a whole new SMS message making sure you don’t include spaces where there shouldn’t be spaces.

All votes cast by SMS will receive an SMS response message from us confirming receipt and confirming the number of votes received. Please allow up to 30 minutes to receive the response message.

All votes are updated on our website every 12 hours.

If you have not received an SMS response message after voting it could be for the following reasons. 

Reason 1. You are messaging to the incorrect short code. Please use either 42037 (Costs R2.00); 38636 (costs R10.00) or 42033 (costs R30.00)

Reason 2. Your messages have not been sent. Please note some phones don’t indicate a failed message when messages are not sent. (Example: on an iPhone your sent messages will be in a speech bubble with a little tail, whilst messages not sent won’t have the little tail. This is easy not to notice). Please contact your mobile network provider for assistance.

Reason 3. Network/phone issues. These response messages are not considered to be the highest level of importance for your mobile network, for example a one-time pin sent by your bank. Your network may be experiencing high traffic volumes at the time of voting and the response message may be held in a queue and sent later. It is possible that they get disregarded by the network. Your phone may be in an area that is not able to receive communication from cell towers at the time. 

Reason 4. Insufficient credit.  Please ensure you have credit on your phone. Depending on your contract you may need to top up airtime (not data or SMS credits) to pay for the premium rate SMSs.

Reason 5. Mobile network/Contract limits. If you have previously voted and received response SMS confirmations and now are not receiving these messages then it is likely that your network or contract has a limit on how many premium rate SMS’s you can send during a month. You will need to contact your mobile network provider for assistance.

We would love to advise all voters on what the issue may be but unfortunately due to the fact there are so many networks, contracts and phones on the market we are simply unable to pinpoint what the exact issue may be.

Your mobile network provider will be able to advise accordingly.

SMS voting is not available on FNB Connect. 

If your mobile phone displays a failed message or indicates that the message has not been sent then please do the following:

    1. Check if you have sufficient credit if you’re on pay as you go.

    2. If you are on a contract your contract may require you to top up airtime (NOT data or SMS credits) in order to send premium rate SMS’s.

    3. Check if your handset allows for the use of short-code SMSs. You may need to change your settings.

    4. Check if there is good mobile network coverage in your area.

If the problem persists, kindly contact your mobile network provider for assistance.

We would love to advise all voters on what the issue may be but unfortunately due to the fact there are so many networks, contracts and phones on the market we are simply unable to pinpoint what the exact issue may be. Your mobile network provider will be able to advise accordingly. 

To find your babie's photo on the Cute Baby SA website you can either:

Use the search function on the current competition page www.cutebaby.co.za

OR If you have logged into your dashboard, click on the 3 dots on your baby's profile image, then select 'Profile'. You will be taken to your baby's profile page.

You can change your baby’s profile photo a maximum of three (3) times during the competition.

To do so, please login to your Cute Baby SA account.

Click on the My Profile tab.

Select your baby’s name.

You can now upload an alternative photo. 

Please note: All photos are subject to review by our team, so please allow up to 48 hours for the photo to be approved and displayed on your baby’s profile. You may need to refresh your browser or clear your internet cache to view the updated photo.

If you have previously shared your Cute Baby profile’s unique URL on Facebook and wish to share it again once the new image is uploaded, please navigate to https://developers.facebook.com/tools/debug/sharing/. Paste your Cute Baby profile’s unique URL here. Click on Debug and then on Scrape Again. You should now be able to share your Cute Baby profile’s unique URL on Facebook complete with the updated image.

When you first created your Cute Baby SA account and entered your baby into our monthly competition, you would have received an account activation email with your password, which is required to access your account. Your username is the email address you used when creating your account and entering your pet into the Cute Baby SA competition.

If you have forgotten your password or did not receive the account activation email, please navigate to our account tab and click on Forgotten Password. Now check your email inbox (including the spam folder) for our newly sent account activation email and follow the instructions therein to access your Cute Baby SA account.

It is not our intention to penalise a child and all participants are subject to the same rules. This is a system process. The threshold is made known to all entrants and is to secure the legitimacy of the competition and to ensure our team can monitor and take action against fraudulent voting. Our competition takes place over a 1-month period and is designed to be a fun and interactive competition.

In order for our competition to be fair and give children an equal opportunity to take part; children with 50,000+ votes will be paused until the last 14 days of the competition. The paused child will be made active 14 days before the end of the competition and participate without any further restrictions.

You may see some entrants paused with more than than these votes and it may seem unfair and this is explained by way of an example below;

If an entry has 49,000 votes and purchase a bulk vote bundle of 5,000 votes the participant would then be paused with 54,000 votes.

It is entirely possible to purchase a 5,000 vote bundle when there is a Triple Whammy bonus day and the participant would then be paused with 64,000 votes (49,000 + (5,000 x 3) = 64,000 ).

Vote bundles are purchased in R50, R200 and R500 increments, it's impossible to 'give change' or take part payments.

The Cute Baby SA competition includes 2 eliminations rounds. We will inform you via email and SMS as to when these elimination rounds will be held. 

Entrants will be notified via SMS if their baby has made the elimination round or not, by 2pm on the day of the elimination. We suggest that you as well as your friends, family, and connections not to cast votes on the elimination day, until you have been notified about whether your baby has made it through or not.

If your baby makes it through the first elimination round, all the votes they’ve gathered up until that point are carried through to the next round. It is entirely up to you if you wish to continue voting or not. 

If your baby doesn’t make it through the first or second elimination rounds (sorry about that, better luck next time), we will remove their picture from the Cute Baby SA site on the day of their elimination. In this case, please don’t continue to vote for your baby or encourage others to vote for your baby as these votes will not be counted. However, you may enter the following month’s competition if you wish.

The Top 3 winners of each month’s Cute Baby SA competition are announced on the 5th day of the following month or on the next working day if the 5th day falls on a weekend or a public holiday. 

The Top 3 winners will be announced by 2pm on the day. The announcement will be broadcast on our Cute Baby SA winners page and via our Facebook page.

Cute Baby SA will also contact the Top 3 winners directly via phone or email within 24 hours of the announcement.

Cute Baby SA is run by Cutify Media & Marketing (Pty) Ltd who has been running the Cute Baby SA competition for 9 years.

Entry to the competition is free and you don’t have to vote if you don’t want to. We don't sell your data to 3rd parties.

Cutify Media & Marketing adheres to a Code of Conduct as set out by the Wireless Application Services Providers’ Association (WASPA).

We have numerous checks in place to monitor potential fraud during the competititon and conduct a full audit once the competition has ended. Any attempts to rig the competition in violation of the competition T&CS or rules will result in instant removal of the offender(s) or the re-awarding of prizes.

We believe in being open, honest and transparent and present all voting data via your dashboard. We aim to resolve all voting issues or queries timeously.

Our Cute Baby competition has been running since October 2014 with Cute Kid SA launching in 2015. Cute Pet SA was launched in 2016. We launched Cute Couple SA in 2017 and Super Cute SA in 2018, both of which are annual competitions.

You can also check out our Facebook pages for each – Cute Baby, Cute Kid, Cute Pet, Cute Couple and Super Cute.

To remove your baby from the Cute Baby SA competition please log in to your dashboard. Click on the 3 dots on the baby you wish to remove. Select 'Delete'. Your baby will be removed from the competition.

If you’re having difficulty with this contact us via our contact page.

We’re sorry about that, we thought we covered everything. Please contact us and we’ll get back to you with a reply within 24 hours

The Account Activation Procedure

Once an account has been created we will send an activation email along with a temporary password. Please click on the link within the email to activate your account. It is recommended to change your password to something more memorable once you have logged in.

For security reasons you are required to click on the link within the activation email with 72 hours. Note that replying with your email address to this activation email will not work. You need to click on the text ' Confirm my email address'.

LOGIN ISSUES

If you have not clicked on the activation link please check your email, including promotional folders and spam for this email and follow the instructions.

If you have not clicked on the activation email within 72 hours you will need to complete the online form on our contact page. A member of our team will authenticate your account and reset your password. Please watch out for an email with a temporary password.

If you have the correct email address and password and are still having issues please ensure that you haven't included a space first (or last) when inputting your email address or password. Also ensure that you don't copy and paste your email address and password into the relevent fields. Some browsers may put special unseen characters when you paste. It's best to manually type your details into the relevent fields.

PASSWORD ISSUES

If you have forgotten your password please click on 'forgot password' at the login page. You will be sent a new temporary password via email. Please check promotional folders and spam.

If you still dont receive a temporary password via email within 15 minutes then please complete the online form on our contact page. We may need to authenticate your email. Alternatively it may mean your email address does not exist on our database. Please ensure you are using the correct email address.

MOBILE AUTHENTICATION / OTP (ONE TIME PIN) ISSUES

To apply free daily votes you will be required to authenticate your mobile number by inputting an OTP once you have loggin into your dashboard.

If your mobile number is incorrect you won't be able to change it yourself. Please complete the online form on our contact page and request the change. Please provide the old mobile and the new mobile number. Our team will perform some security checks and change the mobile number for you. You can then proceed with the OTP verification process.

Please note that the accounts can only be created by those with South African mobile numbers as the OTP process only works with a South African mobile number.

You can now download a free participation certificate. This certificate is available to all registered participants who have taken part in one of our competitions. To download simply login to your account and scroll to the bottom of your dashboard. Under previous competitions click on the certificate icon. A pop up will appear so you can enter your child's name and surname. Click on 'generate' and a pdf certificate will be generated for you to download. If you make a mistake you can simply generate another certificate.